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Terms and conditions

TERMS AND CONDITIONS

MAINSTREAM PROGRAMMES

REGISTRATION FEE

A non-refundable registration fee of $60.00 (including GST) will be charged for each new enrolment.

  • Should a student be absent for a period greater than 6 months and wish to re-enrol, this will be considered a new enrolment and a second registration fee will be charged.

DEPOSIT

An enrolment deposit of $120.00 will be charged.

  • The deposit must be paid at the time of registration to secure and confirm the student’s placement in a class.
  • The deposit will be refunded* when a student withdraws from the centre subject to the conditions of withdrawal.
  • The deposit may be used to offset any miscellaneous fees or charges owed to the centre, and the balance will be refunded or forfeited according to the withdrawal obligations. (*Please refer to ‘Withdrawal’ section)

COURSE FEES AND PAYMENTS

Payment of invoices must be made in full prior to the commencement of attendance.

  • Course fees are charged on a term-by-term basis and are non-refundable.
  • Course fees will be pro-rated for students starting classes mid-way through a term.
  • LCentral reserves the right to refuse attendance when payment has not been received after a second and final reminder has been issued.
  • LCentral reserves the right to charge an administrative fee of $10.00 for late or dishonoured payments.
  • Advance Course Term Fees are not transferable between centres. In the case of relocation, proof will be required and cases may be reviewed on a ‘case-by-case’ basis by the Centre Manager.
  • All fees, amounts payable, promotions or discounts are determined by LCentral Head Office and individual centres are not able to vary these.
  • LCentral reserves the right to vary fees without prior notice.

ATTENDANCE AND SCHEDULING

Classes are 90 minutes in duration.

  • Classes will not be scheduled on gazetted public holidays.
  • Parents / Guardians agree that their child / student will be dropped off and collected from the centre a maximum of ten minutes prior to the scheduled start of class and a maximum of ten minutes after the scheduled conclusion of the class.
    LCentral personnel will not be held responsible for students’ safety prior to their arrival and/or subsequent to their departure from the centre for their scheduled classes.
  • Specifically requested ‘One-to-one’ classes are charged at a premium rate and class duration is 60 minutes.
  • LCentral reserves the right to substitute or change teachers without prior notice.
  • LCentral reserves the right to combine, transfer or suspend classes without prior notice.
  • LCentral reserves the right to disallow student attendance at the centre when their temperature is above 38ºC or when deemed too ill by centre staff.
  • In the event where a lesson is cancelled by LCentral, a Replacement Lesson will be scheduled. No further Replacement Lesson is offered when students fail to attend this Replacement Lesson. A Catch-up Session may be offered.
  • LCentral will not be liable to offer Replacement Lessons for students who fail to attend classes for reasons beyond the company’s control i.e., force majeure.
  • LCentral and/or its licensed centres cannot be held liable for loss of or damage to personal belongings at the centre.

ABSENCE FROM CLASS: CATCH-UP SESSIONS

LCentral will make every effort to provide students with a Catch-up Session in the case of a student being absent from their regular scheduled class in a mainstream programme.

The ability of LCentral to offer such Catch-up Sessions will be subject to operational and staffing constraints and remains at the discretion of management. The centre may enforce a limit to the number of catch-up sessions offered per term per student.

  • Credit notes and/or refunds will not be offered to customers who do not accept any of the opportunities for Catch-up Sessions as offered by management.
  • Once a catch-up session has been confirmed, no changes are allowed. No replacement catch-up sessions will be provided.

TRANSFER

Customers are entitled to transfer between LCentral centres located in Singapore at any time.

  • To commence the transfer process, customers must first approach their current centre of enrolment to complete a Transfer form.
  • To facilitate the transfer, two (2) lessons’ notice is to be served by the customer with effect from the date of submission of the Transfer form. Failure to do so may result in the enrolment deposit and/or course fees being forfeited.
  • Customers may be liable to pay the difference between course fees originally paid and the current course fees at the time of transfer. In the event the course fees at the time of transfer are lower than the originally paid fees, a credit note will be issued for the following term’s course fees.

WITHDRAWAL

Please don’t hesitate making an appointment to speak with your child’s teacher or a member of your centre’s staff if you have any concerns about your child’s literacy development.

  • A withdrawal application can only be made by completing the Withdrawal Application form.
  • A withdrawal application can be made at any of time during a term. All withdrawals will only be processed at the end of each term according to the LCentral calendar.
  • An application must be lodged a minimum of two (2) of the student’s scheduled lessons prior to the end of the term or the initial enrolment deposit will be forfeited.
  • The deposit will be processed and refunded at the end of the term.

OTHER

LCentral and/or any of its associated companies may use images of customers or students for advertising or promotional purposes, including internet-based promotions such as Facebook. The enrolling parent / guardian is to indicate their preference regarding such use on the Registration form at the time of registration.

  • The enrolling parent / guardian is required to notify LCentral of any changes to their particulars as listed on the Registration form.
  • All correspondence will be sent to the current mailing address and LCentral accepts no responsibility for undelivered correspondence.
  • LCentral reserves the right to vary these terms and conditions without prior notice.
  • LCentral reserves the right to provide student or parent / guardian details to other LCentral Learning Centres.

OTHER PROGRAMMES

REGISTRATION FEE

No registration fee will be charged.

DEPOSITS

No deposit will be charged.

COURSE FEES AND PAYMENTS

Payment of invoices must be made in full prior to the commencement of attendance.

  • Course fees are charged on a course-by-course basis.
  • Course fees will be pro-rated for students starting classes mid-way through a course or if notice of intended absencefor any reason is provided prior to payment.
  • LCentral reserves the right to refuse attendance if payment has not been received.
  • LCentral reserves the right to charge an administrative fee of $10.00 for late or dishonoured payments.
  • All fees, amounts payable, promotions or discounts are determined by LCentral Head Office and individual centres are not able to vary these.
  • LCentral reserves the right to vary fees without prior notice.

ATTENDANCE AND SCHEDULING

Classes will not be scheduled on gazetted public holidays.

  • Parents / Guardians agree that their child / student will be dropped off and collected from the centre a maximum of ten minutes prior to the scheduled start of class and a maximum of ten minutes after the scheduled conclusion of the class.
    LCentral personnel will not be held responsible for students’ safety prior to their arrival and/or subsequent to their departure from the centre for their scheduled classes.
  • Specifically requested ‘One-to-one’ classes are charged at a premium rate and class duration is 60 minutes.
  • LCentral reserves the right to substitute or change teachers without prior notice.
  • LCentral reserves the right to combine, transfer or suspend classes without prior notice.
  • LCentral reserves the right to disallow student attendance at the centre when their temperature is above 38°C or when deemed too ill by centre staff.
  • In the event where a lesson is cancelled by LCentral, a Replacement Lesson may be scheduled or a refund may be offered.
  • LCentral will not be liable to offer Replacement Lessons for students who fail to attend classes for reasons beyond the company’s control i.e., force majeure.
  • LCentral and/or its associated companies cannot be held liable for loss of or damage to personal belongings at the centre.

ABSENCE FROM CLASS

No Catch-up Sessions or Replacement Lessons will be offered for any reason.

  • Credit notes and/or refunds will not be offered should a student fail to attend their scheduled classes.

TRANSFER

Students attending all Other programmes or courses, including Holiday Programmes are ineligible to transfer between LCentral locations.

OTHER

LCentral and/or any of its associated companies may use images of customers or students for advertising or promotional purposes, including internet-based promotions such as Facebook. The enrolling parent / guardian is to indicate their preference regarding such use on the Registration form at the time of registration.

  • The enrolling parent / guardian is required to notify LCentral of any changes to their particulars as listed on the Registration form.
  • All correspondence will be sent to the current mailing address and LCentral accepts no responsibility for undelivered correspondence.
  • LCentral reserves the right to vary these terms and conditions without prior notice.
  • LCentral reserves the right to provide student or parent / guardian details to other LCentral Learning Centres.

条款与条件

主流课程

REGISTRATION FEE: 报名费

每位新入学的学生需支付60新元的报名费。报名费一经收取,恕不退款。

  • 学生缺课超过6个月并且希望重新入学者,将被视为新生,并需再次缴纳报名费。

DEPOSIT: 抵押金

学生需支付120新元的入学抵押金。

  • 抵押金须于报名时支付,以保留并确认学生在班级中的名额。
  • 学生若符合退学条件而退学,其抵押金将予以退还*。若不符合退学条件而退学,其抵押金将不予退还。(*请参阅“退学”部分内容)
  • 押金可用于抵消欠中心的任何费用,余额将根据退学条款退还或没收。(*请参阅“退学”部分内容)

COURSE FEES AND PAYMENTS: 学费的支付

开课前须按发票金额全额付款。

  • 学费按学期收取,恕不退款。
  • 在学期中途插班学习的学生,按比例收取学费。
  • 若经第二次也是最后一次提示仍不付款,LCentral保留拒绝学生上课的权利。
  • 若迟延或拒付学费,LCentral有权收取10新元的管理费。
  • 对于预收的学费,不可转用于其他中心。但因中心搬迁等原因,中心经理将会根据具体情况做出预收学费可否转用的决定。
  • 所有收费、应付金额、促销价格或折扣,均由LCentral总部决定,分校无权变更。
  • LCentral保留变更收费的权利。如有变更,恕不另行通知。

ATTENDANCE AND SCHEDULING: 上课与课程安排

课程时间为每节课90分钟。

  • 政府公告的公共假日不安排上课。
  • 家长/监护人同意将他们的子女/学生在预计开课时间前最多10分钟内送达中心,并将他们在预计下课时间后最多10分钟之内从中心接走。
    LCentral人员对学生抵达中心上课前和/或下课后离开中心的人身安全不承担任何责任。
  • 经过明确要求,中心可提供“一对一”班级课程,但须额外收费,课时为60分钟。
  • LCentral保留随时替换或更换教师的权利,如有变更,恕不另行通知。
  • LCentral保留合并、转换或停止课程的权利,如有变更,恕不另行通知。
  • LCentral保留拒绝体温在38摄氏度以上的学生上课的权利,也保留拒绝中心认为生病过于严重的学生上课的权利。
  • 凡课程因LCentral原因取消的,中心将安排替代课程。如学生缺席,中心将不再另外安排替代课程。
    中心可因情况而定,决定是否安排补习。
  • LCentral无法控制的各种原因,如不可抗力因素,导致学生无法正常上课时,中心不承担提供替代课程的责任。
  • LCentral对在中心内任何个人的财物造成的遗失或损坏不承担责任。

ABSENCE FROM CLASS: CATCH-UP SESSIONS – 缺课:补课

如学生从主流课程中缺课,LCentral将尽一切努力为学生安排补课。
中心是否可提供补课取决于运行操作与教师资源,并最终由管理人员判断决定。中心对每个学生每学期的补课次数有所限定。

  • 不接受任何补课机会的学生,将不会获得赊欠凭证和/或退款。
  • 一旦家长或学生跟中心确定好补课的时间、日期后,不可改期。如补课期间缺席,不可再补此课。

TRANSFER: 转学

客户有权随时在位于新加坡境内的LCentral中心之间转学。

  • 确认学生转学,须在当前就读的中心填妥一份“转学表”。
  • 为便于转学,学生应提前两周时间以书面通知的形式向当前就读的中心提出申请。否则,会导致无法退还抵押金和/或学费。
  • 如转学时学费高于入学时学费,客户需在转学时补交差额。如转学时学费低于入学时学费,中心将发予客户赊欠凭证,并与下学期学费中减免。

WITHDRAWAL: 退学

因学生学习方面有任何疑虑的家长,请随时联络学生的老师或所在中心的职员沟通查询。

  • 提交退学申请,请填妥“退学申请表”。
  • 学期期间可随时提出退学申请。按照LCentral的日程安排,所有退学手续将在每个学期末处理
  • 退学申请须于至少期末前在为学生安排的最后两节课程前提出,否则最初的入学抵押金将不予退还。
  • 若符合退学条件而退学的学生,抵押金一律将于期末处理并退还。

OTHER: 其他事项

LCentral或其任何联营公司可将客户或学生图像用于广告或促销目的,包括在互联网上的促销活动,如Facebook。
报名时,注册登记的家长/监护人应在报名表上注明其意向。

  • 报名表中填写的详细信息如有变化,注册登记的家长/监护人须通知LCentral
  • 所有信函都将发送至当前的邮寄地址,LCentral对于未送达的信件不负任何责任。
  • LCentral保留变更本条款与条件的权利,如有变更,恕不另行通知。
  • LCentral保留将报名表中详细信息提供给另一LCentral学习中心的权利。

其他课程

REGISTRATION FEE: 报名费

 免报名费。

DEPOSITS: 抵押金

免抵押金。

COURSE FEES AND PAYMENTS: 学费的支付

开课前须按发票金额全额付款。

  • 学费按科目收取。
  • 在课程期间中途插班学习的学生,或者在付款前已告知预期缺课,按比例收取学费。
  • 若未缴纳学费,LCentral保留拒绝学生上课的权利。
  • 若迟延或拒付学费,LCentral有权收取10新元的管理费。
  • 所有收费、应付金额、促销价格或折扣,均由LCentral总部决定,个别中心无权变更。
  • LCentral总部保留随时变更收费的权利,如有变更,恕不另行通知。

ATTENDANCE AND SCHEDULING: 上课与课程安排

政府公告的公共假日不安排上课。

  • 家长/监护人同意,他们的子女/学生应在预计开课时间前10分钟到达中心或在预计下课时间后最多10分钟之内从中心被接走。
    LCentral人员对学生抵达中心上课前和/或下课后离开中心的人身安全不承担任何责任。
  • 经过明确要求,中心可提供“一对一”班级课程,但须额外收费,课时为60分钟。
  • LCentral 保留随时替换或更换教师的权利,如有变更,恕不另行通知。
  • LCentral保留合并、转换或停止课程的权利,如有变更,恕不另行通知。
  • LCentral保留拒绝体温在38摄氏度以上的学生上课的权利,也保留拒绝中心认为生病过于严重的学生上课的权利。
  • 凡课程因LCentral原因取消的,中心将安排替代课程。如学生缺席,中心将不再另外安排替代课程。
    中心可因情况而定,决定是否安排补习。
  • LCentral无法控制的各种原因,如不可抗力因素,导致学生无法正常上课时,中心不承担提供替代课程的责任。
  • LCentral对在中心内任何个人的财物造成的遗失或损坏不承担责任。

ABSENCE FROM CLASS: 缺课

无论何种原因,均不提供补课或替代课程。

  • 未参加已报读课程的学生,不可获得赊欠凭证或退款

TRANSFER: 转学

仅参加假期课程和其他课程的学生不可在LCentral中心之间转学。

OTHER: 其他事项

LCentral或其任何联营公司可将客户或学生图像用于广告或促销目的,包括在互联网上的促销活动,如Facebook。
报名时,注册登记的家长/监护人应在报名表上注明其意向。

  • 报名表中填写的详细信息如有变化,注册登记的家长/监护人须通知LCentral
  • 所有信函都将发送至当前的邮寄地址,LCentral对于未送达的信件不负任何责任。
  • LCentral保留变更本条款与条件的权利,如有变更,恕不另行通知。
  • LCentral保留将报名表中详细信息提供给另一LCentral学习中心的权利。