Terms and Conditions

• LCentral vouchers are for one-time use only. They can be used to pay for any products or services offered at LCentral centres.
• The physical LCentral vouchers must be presented for redemption. Scanned or digital copies of the LCentral vouchers (pictures or screenshots) and other forms will not be allowed.
• LCentral vouchers are strictly not for sale. LCentral will not be responsible for any disputes that may arise.
• LCentral vouchers can only be redeemed at the issuing centre.
• LCentral vouchers are not exchangeable or redeemable for cash.
• LCentral vouchers are non-transferrable and non-refundable.
• Any unused value will not be refunded and will be forfeited. Any unused value cannot be carried forward to the next invoice/payment.
• LCentral vouchers are not stackable with other discounts or promotions.
• LCentral will not be responsible for replacing any lost, damaged, or misplaced vouchers.
• LCentral reserves the right to amend these terms and conditions without prior notice.

Registration Fee

A non-refundable registration fee of $68.00 (including GST) will be charged for each new enrolment.

• Should a student be absent for a period greater than 6 months and wish to re-enrol, this will be considered a new enrolment and a second registration fee will be charged.

Deposit

An enrolment deposit of $120.00 will be charged.

• The deposit must be paid at the time of registration to secure and confirm the student’s placement in a class.
• The deposit will be refunded* when a student withdraws from the centre subject to the conditions of withdrawal.
• The deposit may be used to offset any miscellaneous fees or charges owed to the centre, and the balance will be refunded or forfeited according to the withdrawal obligations. (*Please refer to ‘Withdrawal’ section)

Course Fees and Payments

Payment of invoices must be made in full prior to the commencement of attendance.

• Course fees are charged on a term-by-term basis and are non-refundable and non-transferable to other students (whether new or existing).
• Course fees will be pro-rated for students starting classes mid-way through a term.
• LCentral reserves the right to refuse attendance when payment has not been received after a second and final reminder has been issued.
• LCentral reserves the right to charge an administrative fee of $10.00 for late or dishonoured payments.
• The advance payment scheme is offered to customers to enjoy significant savings. Hence, course fees paid in advance are non-refundable.
• Course fees paid in advance are not transferable between centres or to other students (whether new or existing). In the case of relocation, proof will be required and cases may be reviewed on a ‘case-by-case’ basis by the Centre Manager.
• All fees, amounts payable, promotions or discounts are determined by LCentral Head Office and individual centres are not able to vary these.
• LCentral reserves the right to vary fees without prior notice.

Attendance and Scheduling

Classes are 90 minutes in duration.

• Classes will not be scheduled on gazetted public holidays.
• Parents / Guardians agree that their child / student will be dropped off and collected from the centre a maximum of ten minutes prior to the scheduled start of class and a maximum of ten minutes after the scheduled conclusion of the class. LCentral personnel will not be held responsible for students’ safety prior to their arrival and/or subsequent to their departure from the centre for their scheduled classes.
• Specifically requested ‘One-to-one’ classes are charged at a premium rate and class duration is 60 minutes.
• LCentral reserves the right to substitute or change teachers without prior notice.
• LCentral reserves the right to combine, transfer or suspend classes without prior notice.
• LCentral reserves the right to disallow student attendance at the centre when their temperature is above 38ºC or when deemed too ill by centre staff.
• In the event where a lesson is cancelled by LCentral, a Replacement Lesson will be scheduled. No further Replacement Lesson is offered when students fail to attend this Replacement Lesson. A Catch-up Session may be offered.
• LCentral will not be liable to offer Replacement Lessons for students who fail to attend classes for reasons beyond the company’s control i.e., force majeure.
• LCentral and/or its licensed centres cannot be held liable for loss of or damage to personal belongings at the centre.

Absence from class: Catch-up Sessions

LCentral will make every effort to provide students with a Catch-up Session in the case of a student being absent from their regular scheduled class in a mainstream programme.

The ability of LCentral to offer such Catch-up Sessions will be subject to operational and staffing constraints and remains at the discretion of management. The centre may enforce a limit to the number of catch-up sessions offered per term per student.

• Credit notes and/or refunds will not be offered to customers who do not accept any of the opportunities for Catch-up Sessions as offered by management.
• Once a catch-up session has been confirmed, no changes are allowed. No replacement catch-up sessions will be provided.

Suspension of physical lessons

Should LCentral be required to close or suspend physical lessons due to adherence to regulatory requirements or as a proactive measure to safeguard our students’ & staff wellbeing, LCentral will arrange for lessons to be conducted digitally. Under such circumstances, there will be no changes nor discounts to the course fees. All current terms and conditions apply to lessons that are conducted digitally.

Transfer

Customers are entitled to transfer between LCentral centres located in Singapore at any time.

• To commence the transfer process, customers must first approach their current centre of enrolment to complete a Transfer form.
• To facilitate the transfer, two (2) lessons’ notice is to be served by the customer with effect from the date of submission of the Transfer form. Failure to do so may result in the enrolment deposit and/or course fees being forfeited.
• Customers may be liable to pay the difference between course fees originally paid and the current course fees at the time of transfer. In the event the course fees at the time of transfer are lower than the originally paid fees, a credit note will be issued for the following term’s course fees.

Withdrawal

Please don’t hesitate making an appointment to speak with your child’s teacher or a member of your centre’s staff if you have any concerns about your child’s literacy development.

• A withdrawal application can only be made by submitting a completed Withdrawal Application form to the centre.
• A withdrawal application can be made at any of time during a term. All withdrawals will only be processed at the end of each term according to the LCentral calendar.
• An application must be lodged on or before the ninth (9th) lesson of the term according to the LCentral calendar.
• Applications which are lodged after the ninth lesson of the LCentral calendar term will result in forfeiture of the deposit.
• The deposit will be processed and refunded at the end of the term.

Force Majeure

In the event that LCentral shall be rendered unable to carry out the whole or any part of its obligations for any reason beyond the control of LCentral, including but not limited to acts of God, force majeure, strikes, war, riot, pandemic, and any other causes of such nature, then the performance of the obligations of LCentral as the case may be and as LCentral is affected by such cause shall be excused during the continuance of any inability so caused, but such inability shall as far as possible be remedied with all reasonable dispatch.

Others

LCentral and/or any of its associated companies may use images of customers or students for advertising or promotional purposes, including internet-based promotions such as Facebook. The enrolling parent / guardian is to indicate their preference regarding such use on the Registration form at the time of registration.

• The enrolling parent / guardian is required to notify LCentral of any changes to their particulars as listed on the Registration form.
• All correspondence will be sent to the current mailing address and LCentral accepts no responsibility for undelivered correspondence.
• LCentral reserves the right to vary these terms and conditions without prior notice.
• LCentral reserves the right to provide student or parent / guardian details to other LCentral Learning Centres.

Registration Fee

No registration fee will be charged.

Deposit

No deposit will be charged.

Course Fees and Payments

Payment of invoices must be made in full prior to the commencement of attendance.

• Course fees are charged on a course-by-course basis.
• Course fees will be pro-rated for students starting classes mid-way through a course or if notice of intended absence for any reason is provided prior to payment.
• LCentral reserves the right to refuse attendance if payment has not been received.
• LCentral reserves the right to charge an administrative fee of $10.00 for late or dishonoured payments.
• All fees, amounts payable, promotions or discounts are determined by LCentral Head Office and individual centres are not able to vary these.
• LCentral reserves the right to vary fees without prior notice.

Attendance and Scheduling

Classes will not be scheduled on gazetted public holidays.

• Parents / Guardians agree that their child / student will be dropped off and collected from the centre a maximum of ten minutes prior to the scheduled start of class and a maximum of ten minutes after the scheduled conclusion of the class. LCentral personnel will not be held responsible for students’ safety prior to their arrival and/or subsequent to their departure from the centre for their scheduled classes.
• Specifically requested ‘One-to-one’ classes are charged at a premium rate and class duration is 60 minutes.
• LCentral reserves the right to substitute or change teachers without prior notice.
• LCentral reserves the right to combine, transfer or suspend classes without prior notice.
• LCentral reserves the right to disallow student attendance at the centre when their temperature is above 38°C or when deemed too ill by centre staff.
• In the event where a lesson is cancelled by LCentral, a Replacement Lesson may be scheduled or a refund may be offered.
• LCentral will not be liable to offer Replacement Lessons for students who fail to attend classes for reasons beyond the company’s control i.e., force majeure.
• LCentral and/or its associated companies cannot be held liable for loss of or damage to personal belongings at the centre.

Absence from class: Catch-up Sessions

No Catch-up Sessions or Replacement Lessons will be offered for any reason.

• Credit notes and/or refunds will not be offered should a student fail to attend their scheduled classes.

Transfer

Students attending all Other programmes or courses, including Holiday Programmes are ineligible to transfer between LCentral locations.

Others

LCentral and/or any of its associated companies may use images of customers or students for advertising or promotional purposes, including internet-based promotions such as Facebook. The enrolling parent / guardian is to indicate their preference regarding such use on the Registration form at the time of registration.

• The enrolling parent / guardian is required to notify LCentral of any changes to their particulars as listed on the Registration form.
• All correspondence will be sent to the current mailing address and LCentral accepts no responsibility for undelivered correspondence.
• LCentral reserves the right to vary these terms and conditions without prior notice.
• LCentral reserves the right to provide student or parent / guardian details to other LCentral Learning Centres.